Refund and Returns Policy
This Shipping and Returns Policy outlines how orders are processed, shipped, and handled if a return is requested. By placing an order on PinnacleMicro.com, you agree to the terms outlined below.
Shipping Policy
Order Processing Time
Orders are typically processed within one to three business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Carriers
We use reliable shipping carriers to ensure your order arrives safely and on time. Available shipping options and estimated delivery times will be displayed at checkout.
Shipping Rates
Shipping costs are calculated at checkout based on the shipping method selected, order size, weight, and destination.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status.
Shipping Delays
Delivery times are estimates and may be affected by factors outside of our control, including carrier delays, weather conditions, or supply chain disruptions. PinnacleMicro.com is not responsible for delays caused by shipping carriers.
Incorrect or Undeliverable Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Returns Policy
Return Eligibility
We accept returns on eligible items within 30 days of delivery. To qualify for a return, items must be unused, in their original condition, and in original packaging.
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Opened or used electronic components
- Items marked as final sale
- Customized or special-order products
- Software, digital downloads, or licenses
Return Authorization
Before returning an item, you must contact our support team to request a return authorization. Returns sent without authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within a reasonable processing time.
Exchanges
If you received a defective or damaged item, please contact us promptly so we can arrange a replacement or exchange when available.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and photos of the issue. We will work with you to resolve the problem as quickly as possible.
Cancellations
Orders may be canceled before shipment. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.
Contact Information
If you have questions about this Shipping and Returns Policy, please contact us:
PinnacleMicro.com
Email: support@pinnaclemicro.com
Effective Date: January 21, 2026